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Frequently Asked Questions

Everything you need to know about Vivid Element.

Shipping

Standard delivery is 3–5 working days. Express options available at checkout. Free delivery on orders over £20.
Currently UK only. International shipping is coming soon — sign up to our newsletter to be the first to know.

Product

All hair types — fine, thick, curly or straight. Works with your natural texture, not against it.
Yes. Vivid Element is 100% vegan and cruelty-free. No parabens, sulfates or silicones.

Returns

30-day returns, no questions asked. Read the full policy here.

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